How Our Online Chat Works

Posted on Apr 28th 2022 by David — Comments ↓

It's very, very easy. Even easier than it looks here, because I'm going out of my way to show pictures. What I have below took 2 minutes. Oh and there really is a human on the other end.

On our website you'll see a little, gray box...

[caption id="attachment_5618" align="aligncenter" width="650" caption="Our chat feature starts in this bottom corner."]Our chat feature starts in this bottom corner.[/caption]

If we are not here, the box will say, "Leave us a message" and if you do, we will really get it, and will really reply to it the next business day!  

To chat, you can just type into the white box and click "Send," then a new box will pop up.

[caption id="attachment_5596" align="alignleft" width="320" caption="Type your question or comment, whatever it is, however long, and then just click the Send button. Then the window to the right will pop up, in which we will ask you to introduce yourself to us."]Type your question or comment, whatever it is, however long, and then just click the "Send" button.  Then the window to the right will pop up, in which we will ask you to introduce yourself to us.[/caption] Introduce yourself!

Introduce Yourself

You can enter your name, then either an email address or use your Facebook or Google account (Gmail, Google+, any Google login). If you do those, a window will pop up asking you to login to that account, or just to agree if you're already logged in.

[caption id="attachment_5633" align="aligncenter" width="650" caption="Then click the Start Chatting button!"]Then click the Start Chatting button![/caption]

  Then we will see you, and your initial comment will have carried right through to us. One of our specialists will "join the chat" and then you will see that they are typing, real people, right to you. As you can see, Connie caught my demo chat. Now we know you're knocking.

Let the Conversation begin

Chat     [caption id="attachment_5653" align="alignleft" width="328" caption="Now it becomes a conversation, not much different from texting, if you\'re used to that. As each of us types, the other will see \'____ is typing\' in light gray. Ask whatever you like. I\'ll post a full transcript of a real chat below to give you an idea of how specific you can get if you need to."]Now it becomes a conversation, not much different from texting, if you're used to that.   As each of us types, the other will see '____ is typing' in light gray.  Ask whatever you like.   I'll post a full transcript of a real chat below to give you an idea of how specific you can get if you need to.[/caption]

Finish Whenever You Like

Just click the options button and an 'End Chat' button will appear.

[caption id="attachment_5668" align="alignleft" width="650" caption="Like all computer programs, it is insecure, and will ask you to confirm that when you opened that window and then clicked that button, you really meant it."]Like all computer programs, it is insecure, and will ask you to confirm that when you opened that window and then clicked that button, you really meant it.[/caption]
If you haven't done that, but we sense that you're finished (say you type, "Great, thank you, I'm finished."), we might ask you to rate us before we close the session. It will look like that, to the right. It is a little auto-phrasey, we realize, and may seem oddly stilted after your dialogue with the real person. Sorry if that seems off-putting. The person is still back there, so if we have misunderstood, or if you accidentally hit Enter in the middle of typing, "I'm finished... asking about vinyl and now I'd like to ask about laminates!" don't worry, we're not gone when that pop-up pops up. Just keep firing questions at us. Chat 15

A Sample...

Now most of our chats take a few minutes or just a few lines back and forth, which is just fine. If you only have one question, then ask away! Here's an example of a chat that went longer because the visitor had so many great questions. It's an insight into how these can go if you decide to connect with us this way. I changed the name to my own pseudonym, but it's a very real transcript!

Hayley handled most of this, but Adam took over when she got called away...

     

Thanks for reading! If you got this far, you deserve a cookie. I hope our chat feature looks inviting to you now!

- - - - David is a Writer at Floors To Your Home (.com), as well as the PPC Manager, a Marketing Strategy Team member, a Researcher, Videographer, Social Strategist, Photographer and all around Resource Jitō. In my spare time I shoot and edit video, explore film history, mix music (as in 'play with Beatles multi-tracks') and write non-fiction for my friends. Connect with me on W. David Lichty's Google+

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