On every page of the Floors To Your Home site, you will see this chat option. 'Chat'. It's either threateningly new, or "So 2003." Why would you bother? We have phones, we have email, what's the point? I submit two advantages for your consideration, though there may be others.
Unlike email, in a chat, you don't have to have every question ready all at once and composed into a single message. There can be a lot of back-and-forth in a flooring conversation, and chat is really good for that.
In a chat you can take time to go look at the floor or wall color in another room, or pull up a picture you have to make sure you get all of the questions you have asked. Also we can take time to verify a fact, check a price, get a link - basically do whatever you ask, and in each of these cases the required pause does not come off as rude in a chat. On a phone, after 10 seconds of silence we wonder if the other person is still there.
How Do You Do It?First
[caption id="attachment_4399" align="alignright" width="346" caption="Look - I didn't even click the 'Customer Service' button!"][/caption] Then just fill in a name (yours? Up to you!), and type your first question.
Our computers will then beep incessantly until we answer your chat (until it is "accepted" in chat lingo), so you shouldn't have to wait too long.
Whoever is there will introduce themselves (using their real name) and start by answering your question. You're in green, we're in red.
If you have more to say or ask, just stick around. If that was all you needed, you can just click the little "exit" button on the far right and be done with us! It can be as simple as what you see below. (But scroll down anyway, will you?)
Do you want to have your chat emailed to you?
[caption id="attachment_4421" align="alignleft" width="353" caption="Get it emailed to you!"][/caption] Before exiting, click this button and enter your email address. We'll send you a transcript, in case your dialogue was lengthy and information filled. Maybe we gave you a link, or some hard data. This can be a way of keeping it referenceable. Looking above, it's hard to see the need, but below you can see an example where a customer had quite a few questions for us. You can too! And if you do, we really recommend this option, so you won't have to write everything down, or lose it from memory.
How Much Can You Ask?
We'll stay with you as long as you need. Here's a real example to help you get an idea:
- - - - David is a Writer at Floors To Your Home (.com), as well as the PPC Manager, a Marketing Strategy Team member, a Researcher, Videographer, Social Strategist, Photographer and all around Resource Jitō. In my spare time I shoot and edit video, explore film history, mix music (as in 'play with Beatles multi-tracks') and write non-fiction for my friends. Connect with me on W. David Lichty's Google+
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