FAQ: Samples

Posted on Apr 8th 2014Comments ↓



  • What do I need to do to get samples?

    If you're on one of our Product Lists, just click on the picture of the one you want in order to go to the product page. On the right hand side will be a yellow button that says order a sample. You'll be walked through them process from there!

  • I see that you guys apply up to $15 in samples to our order? Is that correct?

    Correct! Samples cost $1 each plus a $5 charge for delivery. We ask you to cover this much of the cost of the samples up front, and if you decide to place an order we will credit up to $15 worth of sample costs at the time of the flooring purchase.

  • We ordered some samples, but we're still a little nervous about purchasing since they are seconds.  If we come into the showroom, will we be able to look at actual boxes of the product that we will be purchasing?

    We usually do have a carton of every product open at our showroom. You can see some of the character better when you have full planks to look at. We do not open multiple boxes, however, because once we break the banding or shrink-wrap to open a box, it won't ship as well, and it is basically only useful for more samples.

  • What's the best way to use a sample to get an idea of how the final floor will look?

    We have lots of great ideas and pictures about this in our Beginner’s Guide to Floor Samples!

  • How big are your samples?

    We cut the planks into roughly 9" long samples, only so we can fit them into our shipping boxes. We keep the full width of the planks unless they happen to be wider than 8". That's pretty rare, but we've had to cut some ceramic floors in both directions, such as a 12" x 24" style of tile. We can put anywhere from five 3/4" hardwoods to 27 4mm vinyl plank samples into a single box, and they usually ship out the very next business day.