Policies

Consent

By using our website, you (herein referred to as “Customer”) consent to our privacy policy. When Customer enters into a business relationship with Floors To Your Home, Customer agrees that they have read, understood, and consented to these Terms & Conditions.  

Floors To Your Home reserves the right to refuse any order placed.

Privacy

Floors To Your Home is committed to protecting our customers’ privacy. We never sell or release personal or confidential information to third parties.

FloorsToYourHome.com uses cookies and utilizes third party Google Analytics to help us analyze how visitors use our website. The Customer can use the settings within their browser to control cookies on their computer or mobile device.

Sales Tax

Sales Tax applies to all items shipped, delivered, or picked up in the states of Indiana, Pennsylvania, Missouri, Washington and Illinois.

Payment Methods

Floors To Your Home accepts Visa, Mastercard, Discover, American Express. Check by fax or money order payments may also be accepted. It is the Customer’s responsibility to inform a Floors To Your Home customer service representative regarding their preferred method of payment.  All payment information is destroyed after purchase.  

Cancellation

If the Customer wishes to cancel an order, it is the Customer’s responsibility to notify Floors To Your Home immediately. If the order is already in transit for delivery, it will be treated as a return and the Customer will be responsible for all inbound and outbound shipping charges as well as an additional restocking charge. Orders may only be canceled Monday through Friday, 8:00 am - 5:00 pm Eastern Standard Time. All Back Orders require a non-refundable deposit.

Refunds and cancelled orders are subject to a 3% cancellation fee.  Affirm order cancellations will be subject to a 5% cancellation fee.

NOTE: Any changes to the billing or shipping address after an order has been submitted will be subject to a 5% re-consignment fee.

Shipping

Products may require specified minimum purchase quantities in order to qualify for free shipping. The Customer is responsible for reviewing the shipping details prior to purchase. Free shipping is available only to customers in the contiguous United States except for the states of Washington, Oregon, Idaho, Utah, Montana and Wyoming. Some remote or hard to reach areas (islands, downtown large cities, etc.) may incur additional fees or be unable to have shipments completed to the desired shipping address. Some products, including trims, are not eligible for free shipping and are subject to shipping fees.  Products in cartons 96” or longer may be required to be picked up at the freight carrier’s local dock.

Floors To Your Home ships only within the continental United States. Delivery is Monday through Friday during the delivery carrier’s business hours. All shipping is curbside delivery unless shipping carrier is not able to reach the driveway. Some rural or highly populated areas may be charged an additional $89 fee by our LTL (Less than Load) carriers. Your flooring will most likely be delivered by a semi truck. If a semi is unable to reach your shipping address, direct delivery will not be possible. Dead ends, cul-de-sacs, low-hanging trees or wires, or gravel roads are some examples of potential impediments to delivery and alternate shipping addresses may be needed. Please call prior to placing your order if you think there may be any issues with your delivery address in order to avoid potential additional shipping charges or delays. 

Freight Damage

All merchandise ships directly from the Floors To Your Home warehouse. It is the Customer’s responsibility to inspect ALL shipments received from Floors To Your Home. Claims for damage or shortages must be made upon receipt of product or communicated to Floors To Your Home within 24 hours of delivery and must include pictures of the damage.

In the event that concealed damage is discovered Floors To Your Home or the customer may ATTEMPT to file a claim with the carrier to have the damaged material replaced. There is no guarantee that any claim will be successful. 

If an order is shipped via FedEx or UPS, the Customer must file any freight claims directly with the carrier within 24 hours prior to calling us for replacement merchandise.

Priority Handling

Priority handling will expedite the processing of your order in our warehouse and office.  The order will be prioritized over non-priority orders.  Unfortunately the shipping time cannot be guaranteed, however, on average, most customers receive their order 3-5 business days after it leaves our warehouse.

Returns

Floors To Your Home offers a 30 day no hassle return policy on unopened and factory sealed cartons of flooring. There is a four (4) carton minimum for returns. The Customer is responsible for the cost of freight back to the Floors To Your Home distribution center in Indianapolis, Indiana. All returns are subject to a 25% restocking fee.

If the customer received free or reduced (prorated) shipping on their original order, the credit for returned products may be reduced by a charge for the freight/delivery charge based on the quantity had the customer originally purchased versus the amount of the original order LESS the returned material. For example, if the customer originally purchases 25 cartons of a product for free shipping, and returns 10 cartons, then the amount of the credit will be reduced by the amount of freight/delivery that would have been charged on 15 cartons.

Products sold without a manufacturer warranty and Special Order products are not eligible for return.

Floors To Your Home may arrange return shipping via multiple LTL carriers. The Customer may arrange for their own return shipping. If the Customer wishes to arrange their own return shipping, they must speak to a Floors To Your Home customer service representative and receive a return authorization form.

If the Customer wishes to inquire about a product exchange, they may contact a Floors To Your Home customer representative by phone at 1-800-804-5251 or by email at [email protected].  

All completed orders must be shipped from the Floors To Your Home Warehouse within 14 days of order, or the order will be subject to a warehouse storage fee.

Refunds and cancelled orders are subject to a 3% cancellation fee.  Affirm order cancellations will be subject to a 5% cancellation fee.

Warranty Information

First quality products may carry manufacturer warranties. Warranty information may be found on the specific product’s page, and more in-depth information regarding a product’s warranty may be obtained by speaking with a Floors To Your Home service representative. All warranties are backed by the manufacturer, not Floors To Your Home. Floors To Your Home will assist with claims submissions to the appropriate manufacturer.

Cabin Grade, Factory Grade, Tavern Grade, Factory Overstocks Lot Purchases and all other Second Quality materials DO NOT carry manufacturer warranties and are sold as is unless specifically implied. Cabin Grade, Factory Grade, Factory Overstocks, Tavern Grade, and all other Second Quality materials are not inspected by Floors To Your Home prior to advertising, sale, or shipment. 

A finish warranty usually guarantees the finish won’t wear through to bare wood or separate from the wood over the designated warranty period.

Structural Warranty

There are a few different types of warranties when it comes to hardwood flooring, Waterproof LVT flooring or Laminate Flooring. Perhaps the most important one is the Structural Warranty. With reputable manufacturers and retailers, you’re apt to find that most products will carry a Limited Lifetime Structural Warranty.  Structural Warranties guarantee that the  flooring planks are stably sound and won’t delaminate or separate from the top layer from the bottom layer when installed properly.  Depending on the product type, excess moisture or lack of temperature control could void this warranty.

Second Quality Materials

Cabin Grade, Factory Grade, Factory Trials, Factory Overstocks, Lot Purchases, Tavern Grade, and all other Second Quality materials are excluded from claims of defective merchandise.

Cabin Grade, Factory Grade, Tavern Grade, Lot Purchases and all other Second Quality materials are selected out by the manufacturer due to variances such as knots, mineral streaks, and short boards. Floors To Your Home recommends ordering an extra 15-20% of any Second Quality material to account for waste factor and undesired shorter length boards.

Cabin Grade, Factory Grade, Factory Trials. Tavern Grade, and all other Second Quality materials ARE NOT covered under Floors To Your Home’s 30 Day Money Back Guarantee.

Special Orders, as defined by Floors To Your Home, include any and all materials not kept in stock on a regular basis. The Customer may contact a Floors To Your Home customer service representative about Special Order terms, conditions, warranties, and all other related inquiries. Special Orders ARE NOT covered under Floors To Your Home’s 30 Day Money Back Guarantee.

While the most common issue that arises with Second Quality material is short boards, it is important to note that board length may or may not impact its usability. Most short boards will be installable.

Factory Overstocks/Factory Trial Run

This flooring was purchased as a FACTORY OVERSTOCK/FACTORY TRIAL RUN. We don't know what the imperfections may be, if any. Some material may be slightly off shade from the regular running line product out in the marketplace - other material may contain very minor visible imperfections - occasionally planks may require a small amount of adhesive to stay locked together - sometimes material may be first quality. Floors To Your Home warrants this product for structural integrity and recommends purchasing 10-15% more product to cover any issues that may arise. This material is sold as is.

Damaged or Defective Merchandise

It is the Customer’s responsibility to inspect their order: counting the cartons they receive, ensuring the product label on the cartons matches what they ordered, and noting any damage on the shipping manifest or reported to us within 24 hours of delivery. Claims may be denied if the damage is not reported at the time of delivery. The Customer is responsible for photographing any purported damage or defects.

Claims must be reported to Floors To Your Home by emailing customer service at [email protected]. Floors To Your Home will require photographic evidence of the reported issues. In the event that a certified third-party inspection is required, the Customer may be responsible for the cost of the inspection.

The Customer is responsible for inspecting all merchandise for any manufacturer’s defects prior to installation. Floors To Your Home is not responsible for any labor charges incurred after installation.

Installation of merchandise constitutes acceptance of the product and voids the Customer’s claim.

Acclimation

Allow flooring to acclimate in the installation area for three to seven days. It is the installer's responsibility to determine acceptability of the moisture level. 

Prices

Prices are subject to change at any time without notice. Floors To Your Home is not responsible for the occasional pricing errors that occur during the automated checkout process. The Customer will be notified of any price discrepancies and given an updated price quote by a Floors To Your Home customer service representative.

Prices reflect any advertised promotional discounts.

Price comparisons including but not limited to "Save 50-75% Every Day," are based on Current selling price of identical merchandise sold by alternate merchants, or the current selling price of comparable merchandise sold by alternate merchants.

Floors To Your Home makes every effort to display product images as accurately as possible. However, colors will vary due to factors including but not limited to monitor type and scan quality. Floors To Your Home does not make any guarantee that the Customer’s computer monitor's display of any color will be accurate.

Ordering a flooring sample is the best way to get a precise visual representation of a product. If color is critical Floors To Your Home recommends ordering samples prior to obtaining a quote or making a purchase.

Disclaimer

Product specifications, pricing and product availability are subject to change at any time without notice.  All merchandise is subject to prior sale.

Samples are cut pieces from actual pallets of the product advertised. Samples may not always represent all colors, shades or characteristics of product purchase and shipped.

Governing Law, Jurisdiction and Venue. This Agreement shall be interpreted in accordance with the laws in the State of Indiana without regard to choice of law principles. The Parties agree that venue for any disputes arising out of, or related to, this Agreement shall be filed in Hamilton County, Indiana Circuit or Superior Court, and the purchaser specifically consents to personal jurisdiction in that forum.

Floors To Your Home is not responsible for any typographical errors.