Floors To Your Home Exclusive Free Return Shipping Policy
Shopping online at Floors To Your Home is a fantastic way to find the best possible discount flooring, but we wouldn’t be honest if we didn’t acknowledge that there is an inherent disadvantage to any online shopping experience. You’re looking at a computer screen rather than, in our case, a room full of actual laminate flooring, or hardwood flooring. At Floors To Your Home we like to do everything we can to help you make sure you get exactly what you want. This is why we take pictures of the material itself. We design “Room Scene” images to show you what an entire floor with your choice of, let’s say a waterproof vinyl plank flooring, would look like. We have experienced customer service people available to answer questions directly, by phone and by online chat, and we have our sample program. If you order our samples, we’ll send you nice sized planks of the very selections you want to see. It’s the best way for you to be able to tell how well your selection will actually look in your home.
If you have taken advantage of everything we offer to help you envision your future floor, and be sure of your purchase, then we want to give you a special guarantee.
If you ordered a sample of the very flooring you purchased from us, and you’re still not satisfied when your floor arrives, we will take it back with no hassles. None. You can return it to us, on us, whether you select an alternate floor to replace it or not. We feel like if you’ve taken your purchase seriously enough to even look at the material in your home, then you are almost certain to love the floor when it arrives. But we also know that no system is perfect, and in that very rare instance where someone takes such care to be sure of their choice, but when it arrives it doesn’t seem to look right, we just think that shouldn’t be their problem.